Produce Team Leader
3.
4 Gloucester, MA Gloucester, MA Full-time Full-time $18 - $25 an hour $18 - $25 an hour Purpose:
To oversee and support Produce Team Members to ensure proper execution of department processes and procedures, excellent customer service and adherence to Common Crow policies.
RESPONSIBILITIES AND ESSENTIAL DUTIES include the following.
Other duties may be assigned.
MERCHANDISING Plan and maintain attractive displays and ensure dry and refrigerated produce displays and shelves are clean, fully stocked and properly rotated.
Ensure accurate, up-to-date pricing.
Visit other stores for price comparisons, product and merchandising ideas.
Verify that labeling (or shelf tags) reflect accurate, up-to-date prices and country of origin.
Attend meetings as required to plan promotions, cross-merchandising and advertising.
Attend trade shows, conferences and workshops as assigned.
Provide product information to customers, staff and Marketing.
Stay abreast of developments in natural products industry through reading trade publications and talking with brokers.
Notify store personnel of Temporarily out of Stock and Manufacturers out of Stock according to store procedure.
DEPARTMENT MAINTENANCE Ensure that non-sellable items are returned or otherwise properly disposed of, following established procedures.
Keep accurate shrinkage records.
Ensure that department retail and back stock areas are in clean, orderly condition, meeting health department standards.
Participate in inventory counts and price change projects.
Maintain department equipment in working order.
Monitor cooler and freezer temperatures and follow established procedures for handling breakdowns and cleaning routines.
Advise Owner of equipment problems or needs.
Ensure that the store is ready and presentable at all times.
Perform daily 10 minute meetings with staff and go over objectives for the day.
CUSTOMER SERVICE Greet customers in aisles in a polite and pleasant manner utilizing the 20/5 rule:
greet within 20 feet, ask how to be of service within 5 feet; introduce the customer to the clerk best suited to serve their needs.
Take initiative to help customers with product questions, refer customers to store expert or third party information sources as needed.
Assist customers with special order requests in prompt, friendly, courteous manner and follow through until customer receives the product or order is canceled.
Provide assistance to customers by helping them find items on the sales floor and practices suggestive selling.
Report customer suggestions, comments and complaints to the Owner.
Read literature to stay abreast of latest developments in the natural products industry.
Stock and maintain displays fully to give feeling of abundance.
Follow security procedures.
Alert MOD or Owner to potential shoplifters, disorderly customers and other emergencies.
Gather and maintain information on products customers.
(ie:
gather information on which products are organic, local, IPM, etc.
) Label and maintain signage for local, organic, and other specialty items.
Supervision- Managerial responsibilities to include supporting hiring, training, performance appraisals, disciplinary actions, terminations of all produce staff.
Ensure on-the-job training of Produce staff following established policy.
Conduct and document performance evaluations with HR Dpt support.
With HR support, document performance issues and take corrective action as needed following established policy.
With HR support, recommend pay increases within department budget and store pay scale.
Ensure Produce staff are informed of policy changes.
General Management Review financial reports of departmental performance with Owners and Buyers and take corrective action as needed.
Attend management meetings, assigned committee meetings and storewide meetings.
Perform Manager On Duty shifts as assigned.
Perform other tasks assigned by the Manager.
OTHER ESSENTIAL DUTIES.
Provide mutual aid to other departments, should the need arise, as directed by MOD or Owner.
Actively participate in matrixed relationships to ensure the store's goals and objectives are met.
Qualifications Well-organized, pays attention to detail.
Experience serving the public.
Demonstrated ability to follow through on commitments.
Demonstrated ability to handle multiple demands.
Ability to lift 50 lbs.
Regular, predictable attendance.
Good communication skills:
clear instructions, careful listening, able to create written documents Willingness to have a flexible work schedule and cover nights and weekends.
Willingness and ability to learn to meet the changing requirements of the job.
Desired:
Knowledge of trends in natural foods industry.
Familiarity with department products.
Supervisory
Responsibilities:
Responsible for the directly supervision of all grocery employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certificates, Licenses, Registrations N/A Education and/or Experience Associate's degree (A.
A.
) or equivalent from two-year College or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.
Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, financial report and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Computer Skills Experience with Microsoft Office.
Ability to learn WhenIWork scheduling program, ECRS inventory management system, use hand held and desktop computer equipment Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Scope of Responsibility Responsibilities include establishment of short-range plans and objectives within scope of organization-wide policies and common goals.
Consults with supervisor on specific matters only when clarification, interpretation, or exception to established policy and procedure may be required.
Interpersonal Skills Work involves contacts with personnel of other departments within the organization as well as with general public, representatives of other organizations, vendors, etc.
, where considerable discretion, resourcefulness, and persuasiveness is required to achieve desired objectives.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
The employee frequently is required to climb or balance.
The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.
Specific vision abilities required by this job include close vision, and color vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Leadership Expectations The leadership expectations of managers include role modeling, practicing and upholding the Common Crow Team Standards.
Be Present:
Show up ready to work with a positive attitude.
Be willing to try new things and collaborate to get the job done.
Be approachable:
keep the channels of communication open.
Be Safe:
Be respectful and honor one another's differences Do your part to contribute to a positive and professional work atmosphere.
Practice safe work habits and follow safety guidelines.
Be supportive of one another and mindful of time and place for giving feedback.
Be Honest:
Speak your truth using 'I' statements.
Practice giving and receiving timely feedback (24 hours or next shift).
Bring feedback directly to the source and follow proper channels.
Demonstrate integrity in your actions and words.
Care for Self and Others:
Ask for what you need in order to nourish and pace yourself; take breaks.
Look out for one another; routinely check-in and offer support.
Take ownership for maintaining a positive and professional attitude.
Practice communicating, problem-solving and collaborating.
Set and Commit to Goals:
Routinely set goals, reflect on progress and make adjustments.
Coach and encourage one another.
Use successes, mistakes and failures as opportunities to learn and grow.
Celebrate successes and find opportunities to appreciate one another.
Let go and move on:
Let go of residual feelings to allow for new experiences.
When we get stuck agree to move on and revisit topic at another time.
Practice being present at work.
Job Type:
Full-time Pay:
$18.
00 - $25.
00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Experience level:
3 years Shift:
Day shift Night shift Weekly day range:
Monday to Friday Weekends as needed Education:
High school or equivalent (Preferred)
Experience:
Produce:
3 years (Preferred) Customer service:
3 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Gloucester, MA Gloucester, MA Full-time Full-time $18 - $25 an hour $18 - $25 an hour Purpose:
To oversee and support Produce Team Members to ensure proper execution of department processes and procedures, excellent customer service and adherence to Common Crow policies.
RESPONSIBILITIES AND ESSENTIAL DUTIES include the following.
Other duties may be assigned.
MERCHANDISING Plan and maintain attractive displays and ensure dry and refrigerated produce displays and shelves are clean, fully stocked and properly rotated.
Ensure accurate, up-to-date pricing.
Visit other stores for price comparisons, product and merchandising ideas.
Verify that labeling (or shelf tags) reflect accurate, up-to-date prices and country of origin.
Attend meetings as required to plan promotions, cross-merchandising and advertising.
Attend trade shows, conferences and workshops as assigned.
Provide product information to customers, staff and Marketing.
Stay abreast of developments in natural products industry through reading trade publications and talking with brokers.
Notify store personnel of Temporarily out of Stock and Manufacturers out of Stock according to store procedure.
DEPARTMENT MAINTENANCE Ensure that non-sellable items are returned or otherwise properly disposed of, following established procedures.
Keep accurate shrinkage records.
Ensure that department retail and back stock areas are in clean, orderly condition, meeting health department standards.
Participate in inventory counts and price change projects.
Maintain department equipment in working order.
Monitor cooler and freezer temperatures and follow established procedures for handling breakdowns and cleaning routines.
Advise Owner of equipment problems or needs.
Ensure that the store is ready and presentable at all times.
Perform daily 10 minute meetings with staff and go over objectives for the day.
CUSTOMER SERVICE Greet customers in aisles in a polite and pleasant manner utilizing the 20/5 rule:
greet within 20 feet, ask how to be of service within 5 feet; introduce the customer to the clerk best suited to serve their needs.
Take initiative to help customers with product questions, refer customers to store expert or third party information sources as needed.
Assist customers with special order requests in prompt, friendly, courteous manner and follow through until customer receives the product or order is canceled.
Provide assistance to customers by helping them find items on the sales floor and practices suggestive selling.
Report customer suggestions, comments and complaints to the Owner.
Read literature to stay abreast of latest developments in the natural products industry.
Stock and maintain displays fully to give feeling of abundance.
Follow security procedures.
Alert MOD or Owner to potential shoplifters, disorderly customers and other emergencies.
Gather and maintain information on products customers.
(ie:
gather information on which products are organic, local, IPM, etc.
) Label and maintain signage for local, organic, and other specialty items.
Supervision- Managerial responsibilities to include supporting hiring, training, performance appraisals, disciplinary actions, terminations of all produce staff.
Ensure on-the-job training of Produce staff following established policy.
Conduct and document performance evaluations with HR Dpt support.
With HR support, document performance issues and take corrective action as needed following established policy.
With HR support, recommend pay increases within department budget and store pay scale.
Ensure Produce staff are informed of policy changes.
General Management Review financial reports of departmental performance with Owners and Buyers and take corrective action as needed.
Attend management meetings, assigned committee meetings and storewide meetings.
Perform Manager On Duty shifts as assigned.
Perform other tasks assigned by the Manager.
OTHER ESSENTIAL DUTIES.
Provide mutual aid to other departments, should the need arise, as directed by MOD or Owner.
Actively participate in matrixed relationships to ensure the store's goals and objectives are met.
Qualifications Well-organized, pays attention to detail.
Experience serving the public.
Demonstrated ability to follow through on commitments.
Demonstrated ability to handle multiple demands.
Ability to lift 50 lbs.
Regular, predictable attendance.
Good communication skills:
clear instructions, careful listening, able to create written documents Willingness to have a flexible work schedule and cover nights and weekends.
Willingness and ability to learn to meet the changing requirements of the job.
Desired:
Knowledge of trends in natural foods industry.
Familiarity with department products.
Supervisory
Responsibilities:
Responsible for the directly supervision of all grocery employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certificates, Licenses, Registrations N/A Education and/or Experience Associate's degree (A.
A.
) or equivalent from two-year College or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.
Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, financial report and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Computer Skills Experience with Microsoft Office.
Ability to learn WhenIWork scheduling program, ECRS inventory management system, use hand held and desktop computer equipment Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Scope of Responsibility Responsibilities include establishment of short-range plans and objectives within scope of organization-wide policies and common goals.
Consults with supervisor on specific matters only when clarification, interpretation, or exception to established policy and procedure may be required.
Interpersonal Skills Work involves contacts with personnel of other departments within the organization as well as with general public, representatives of other organizations, vendors, etc.
, where considerable discretion, resourcefulness, and persuasiveness is required to achieve desired objectives.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
The employee frequently is required to climb or balance.
The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.
Specific vision abilities required by this job include close vision, and color vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Leadership Expectations The leadership expectations of managers include role modeling, practicing and upholding the Common Crow Team Standards.
Be Present:
Show up ready to work with a positive attitude.
Be willing to try new things and collaborate to get the job done.
Be approachable:
keep the channels of communication open.
Be Safe:
Be respectful and honor one another's differences Do your part to contribute to a positive and professional work atmosphere.
Practice safe work habits and follow safety guidelines.
Be supportive of one another and mindful of time and place for giving feedback.
Be Honest:
Speak your truth using 'I' statements.
Practice giving and receiving timely feedback (24 hours or next shift).
Bring feedback directly to the source and follow proper channels.
Demonstrate integrity in your actions and words.
Care for Self and Others:
Ask for what you need in order to nourish and pace yourself; take breaks.
Look out for one another; routinely check-in and offer support.
Take ownership for maintaining a positive and professional attitude.
Practice communicating, problem-solving and collaborating.
Set and Commit to Goals:
Routinely set goals, reflect on progress and make adjustments.
Coach and encourage one another.
Use successes, mistakes and failures as opportunities to learn and grow.
Celebrate successes and find opportunities to appreciate one another.
Let go and move on:
Let go of residual feelings to allow for new experiences.
When we get stuck agree to move on and revisit topic at another time.
Practice being present at work.
Job Type:
Full-time Pay:
$18.
00 - $25.
00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Experience level:
3 years Shift:
Day shift Night shift Weekly day range:
Monday to Friday Weekends as needed Education:
High school or equivalent (Preferred)
Experience:
Produce:
3 years (Preferred) Customer service:
3 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
