Residential Program Director

Company Name:
Advocates, Inc.
Founded in 1975 by a group of volunteers providing patient rehabilitation services on the grounds of Westborough State Hospital, Advocates is now one of the largest human services organizations in the state. Today, Advocate employs over 1000 staff members and serves 20,000 individuals at over 100 sites across Eastern and Central Massachusetts.
Our commitment to meeting the needs of individuals facing diverse life challenges has given rise to a broad range of community based services, including: Residential Supports, Outpatient Mental Health, Outpatient Addiction, Psychiatric Emergency Services, Home-Based Services for Children and Families, Community Justice, Family Supports, Employment and Vocational Services, and Day Habilitation.
Services are designed to meet the unique needs of elders, families and individuals with mental health challenges, addiction, developmental/intellectual disabilities, autism, brain injury and other life challenges. Advocates is a nationally recognized provider for adults with Prader-Willi Syndrome, Deaf and Hard of Hearing adults with disabilities and individuals with developmental and co-occuring mental health needs. Our culturally sensitive programs and supports serve individuals and families from diverse backgrounds.
At the heart of all Advocates services is a commitment to partnering with the individuals we support and, where appropriate, their family members, so that they can lead full and satisfying lives of their own design. We practice a person-centered approach that respects the unique needs, wishes and abilities of each individual.
Advocates is an EOE/D/F/M/V.
The Residential Program Director is responsible for the successful administration and management of the clinical, budgetary and business operations of the program. He/she serves as interdisciplinary team coordinator for residents and their families and facilitates the delivery of quality, appropriate services to residents according to MassHealth, SHIP, waiver programs and agency requirements.
Essential Functions:
1. Responsible for overall fiscal responsibility for the site; including the safeguard of residents' monetary funds.
2. Manage and streamline administrative processes and requirements in consultation with affiliated senior managers or designees including but not limited to Fiscal Services, Human Resources, Information Services, Housing, and Maintenance functions.
3. Assign and monitor scheduling of staff to ensure program coverage, and budget compliance.
4. Ensure that staff receives appropriate certifications and training to perform duties adequately.
5. Responsible for supervision and evaluation of Program Nurse(s) and Residential Program Supervisor
6. Participates in admission process of residents and develops discharge plans, to include intake, psychosocial assessments, and development of appropriate resident services.
7. Assists residents with psychosocial issues and provides assistance as appropriate.
8. Develops behavior plans in conjunction with clinical team and/or guardian/family as appropriate.
9. Coordinates service planning and other meetings with residents, guardians and/or family members a minimum of once annually according to program funding requirements.
10. Completes monthly documentation in accordance with funding requirements.
11. Assists with the development, review, updates, revisions and enforcement of policies and procedures for the program in accordance with funding and Advocates' regulations.
12. Monitor the up-keep of the program site. Ensure program meets safety standards.
13. Leads/co-leads program and staff meetings for the purpose of education, skill growth, program planning, evaluating resident care, and improving program functioning.
14. Participate in the on-call rotation through 24 hour availability for consultation and emergency crisis intervention.
15. Maintain certification in CPR, First Aid and SOLVE. Must successfully complete medication administration competency exam. In MAP certified programs, MAP certification is required.
16. Drives residents in Advocates vehicles, including wheelchair lift-equipped vans as well as in personal vehicle.
17. Ensure that individuals we support are treated with dignity and respect in accordance with Advocates' Brain Injury Division Human Rights policy.
18. Attend and actively participates in supervision and staff meetings.
19. Perform all duties in accordance with the agency's policies and procedures.
1. Bachelor's degree with 5 years' experience or Master's Degree with 3 years' experience in counseling, education, social work or related field. 1-2 years supervisory and/or teaching experience required.
2. Must be able to perform each essential function satisfactorily.
3. Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.
4. Ability to communicate effectively, both orally and in writing, with a variety of individuals, including residents, family members, team, physicians, community agencies, government organizations, funding sources.
5. High energy level, superior interpersonal skills and ability to function in a team atmosphere.
6. Working knowledge of Social Security, Medicaid, Medicare, SHIP, community resources and waiver programs.
7. Strong analytical, numerical and reasoning abilities.
8. Ability to execute a variety of decision-making models. Ability to demonstrate superior problem solving skills.
9. Ability to set priorities and handle multiple simultaneous tasks, organizing, prioritizing, planning, sequencing and completing tasks independently.
10. Ability to understand, speak, read and write fluent English.
11. Ability to perform basic computer functions.
12. Must have a valid driver's license and access to an operational and insured vehicle in addition to willingness to use it to transport residents.

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