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TELESALES REPRESENTATIVE


Gloucester, MA
ID: 2018-1874
Updated Date:
Department: Telephone Sales Representative (TSR)
Type: Part-Time and Full-Time
Schedule: Multiple Schedules Available
Wage Description: $11.00/hr. - $12.00/hr.
Bonus:
Education: High School Diploma/GED
Min. Years Experience: 0
POSITION OVERVIEW
We're seeking candidates who are enthusiastic, and passionate about their success to create opportunities to make customers highly successful and to reap the rewards for their extraordinary efforts! This position requires a very specific set of core competencies that include persistence, assertiveness, and goal oriented behaviors to focus on effective business relationships with assigned accounts as well as identifying and onboarding, new clients, to achieve success.
SCHEDULE
As a 24/7 contact center, OnBrand24 is able to offer a wide range of shifts. Work with our talent acquisition team to find the right schedule for you.
POSITION RESPONSIBILITIES
WHAT IS A CUSTOMER SALES REPRESENTATIVE?
In this role you will be responsible making outbound sales calls to existing customers to offer new products and promotions. You will use state of the art contact center technology, sales skills and customer service skills in order to generate interest in new services and capture additional "share of wallet" from the existing customer base. As a highly-trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. You will be one of the best in the business when it comes to inside sales customer interactions. and will need to will need to be a confident, fully engaged, team player, and dedicated to bringing a positive & enthusiastic outlook to work each day.
KEY RESPONSIBILITIES
  • Utilizing technology & systems, making outbound sales calls to consumers, answering inbound calls from interested prospects, following-up with interested customers, listening to customer needs, & assisting customers with their questions as well as helping resolve any service related concerns they may have
  • Pro-actively develops and manages strong business relationships using telephone and email resources to prospect accounts by providing exemplary service and support
  • Consultatively sells products and services, provides alternative product/service solutions to exceed customer expectations, prepares quotes, follows up on orders, and solves client-related problems
  • Routinely identifies new opportunities to market and promote our clients to the customer
  • Identifying decision makers amongst the targeted leads or accounts in order to start the sales process
  • Promoting product features and benefits, discussing credit terms, quoting prices, and preparing sales orders
  • The fun part, Sales. You'll learn to recognize opportunities to upgrade customers by offering new products and services that will increase the level of satisfaction customers have in the company and service offerings.
  • Success in this job is easy; provide an excellent customer experience and make sales, show up every day prepared to do your absolute best, and help promote our brand.

CANDIDATE QUALIFICATIONS
WONDER IF YOU HAVE WHAT IT TAKES?
OnBrand24 provides all new employees with a paid world class training, so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.
KEY QUALIFICATIONS
  • High school diploma or equivalent
  • Must have the ability to learn customer service software applications
  • Must be proficient with basic PC skills
  • Ability to multi-task in a fast paced environment
  • Highly reliable
  • Minimum 18 years of age
  • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job

COMPENSATION DETAILS
INTERESTED IN WORKING SOMEWHERE WITH BEST-IN-CLASS TOTAL REWARDS?
At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource.
Wage
Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year.
Benefits/Office Perks
PTO, Professional work environment, health insurance and 401K, fun & friendly environment.
ABOUT US
WE BELIEVE THAT HAPPY EMPLOYEES ARE CRITICAL TO THE CUSTOMER EXPERIENCE.
OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.
OnBrand24 was founded in 1981 to provide a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.
Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and
we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company.
Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K.
To learn more, visit us our careers page.

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