Manager - Clinic Operations

Welcome To
Lahey Health Behavioral Services is a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.
We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environmentfor all colleagues, where respect is foundational and performance is rewarded.
About the Job
In collaboration with the Operations Director and Program Director, the Manager - Clinic Operations will contribute to the smooth operation of the program(s). The Manager - Clinic Operations performs, coordinates and oversees administrative functions and projects within a program or group of programs within the clinic location.
Scheduled Hours
8:00am to 4:30pm
About Us
Lahey Health Behavioral Services assist patients and families in communities in Greater Boston, the North Shore and the Merrimack Valley. We have assembled a dedicated and compassionate team of colleagues with expertise in multiple issues, including depression, anxiety, trauma, addiction and children?s behavioral health disorders.
Lahey Health sees Behavioral Health as integral to the care of individuals as well as to the health of populations at large. We are dedicated to providing the very best care comprehensive care to our community of patients and their loved ones. It is vitally important to our organization to have achieved top-of-class scores in patient satisfaction surveys.
Join our team in pursuit of compassionate, exceptional care by applying today!
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.
1. Oversees and ensures that the office administrative functions assigned are effectively carried out, including, but not limited to scheduling, front desk, admissions and medical records.2. Provide professional assistance to management staff; and support the Operations Director with the implementation of changes within the program(s) to enhance the admission process and overall client experience3. Performs difficult, complex, technical, and/or specialized office support work, which requires independent judgment, the application of technical skills, and a detailed knowledge of the activities and procedures specific to the program/division assigned.4. Supervise staff, including determining workloads and schedules, evaluating staff performance, providing training and making hiring, promotion and disciplinary recommendations.5. Oversee database of program employee and group room schedules to assess immediate availability.6. Performs project research and report preparation related to the program through database and statistical reports.7. Assist in the management of tracking employee productivity, understanding the impact that this has on overall program operations.
8. Oversee office manager and tasks associated with this function, including facilities oversight, accounts payable, payroll, purchasing, etc.9. Other related duties as assigned.
High School Diploma/GED and a minimum of 3 yrs. experience in a related field; Basic supervisory principles and practices. Techniques for dealing effectively with the public and staff, in person and over the telephone.Standard office administrative practices and procedures, including the use of standard office equipment; Records management principles and practices; computer applications; Excel and Word, knowledge of electronic health records a plus.Business arithmetic and basic statistical techniques; basic budgeting theories and principles.
Physical Requirements
Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, and to attend meetings at various sites; strength to lift and carry materials weighing up to 10 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.
REQNUMBER: 150140-1A

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