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Product Support Technician IV - (T4)

Has advanced and specialized expertise in an analytical/scientific method or operational process, typically developed through a combination of job-related training and considerable on-the-job experience. Completes assignments and facilitates the work activities of others; may coordinate work beyond own area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures and practices.
Key Responsibilities
Must be able to work off shift hours and weekends when required
Travel to customer sites on short notice for Machine down, upgrades and retrofits
Support New product Development within engineering and in the field
Develop Field service bulletins
Support technical escalations conference calls
Travel 25-50%
Support DFX process
Functional Knowledge
Has developed advanced specialized expertise within a analytical/scientific area to perform the most complex work
Business Expertise
Has a good understanding of how related teams coordinate their efforts and resources to achieve objectives
Leadership
May act as a lead for the team, may allocate work and provide subject matter guidance to more junior team members
Problem Solving
Exercises judgment, based on previous experience, practices and precedents, to identify and solve problems that arise with little or no precedent
Impact
Impacts the effectiveness of own team and closely related teams
Interpersonal Skills
Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others
Education
Technical Diploma
4 - 7 Years of Experience
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.



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