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Desktop Technician

Hello, Greeting of the day, This is Kamal from "Spar Information Systems", one of America's premieres staffing organization. This mail is in regards to a career opportunity with one of our clients, we are currently looking for tech savvy professionals with experience as an "Desktop Technician" @ Gloucester, MA - 12+ Months. Job Title : Desktop Technician Location : Gloucester, MA Duration : 12+ Months NOTE: Can apply either for Full-time or Contract. Job Description: Install hardware and peripheral components like disk drives, printers, keyboards and monitors. Load software packages such as networking components, operating systems and office applications. Customize and adapt current programs to satisfy Applied users' needs. Coordinate with network services and information systems groups. Update on status to manager and users through voice mail, email and in-person communication. Connect users to networks and train on facilities and applications. Install, repair and conduct preventive maintenance of personal computer by providing technical support. Troubleshoot software and hardware failures and determine network problems. Diagnose and resolve incidents using documented procedures to perform responsibilities. Workaround if incident cannot be resolved. Configure PCs and laptops, problem ticket resolutions and track problems using Service Now system. Integrate and test activities by migrating applications from development to operational environment. Troubleshoot through phone hardware and software and engage technical resources to resolve. Determine and research user questions and isolate and resolve information systems problems. Receive and prioritize issues and forwards using escalation procedures. Warm Regards, Kamal Account Manager SPAR Information Systems Desk No:- 201-528-5307 ext 356 Fax No:- 201-528-5301 Email : kamalakar@sparinfosys.com Website: www.sparinfosys.com

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