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IT Solutions Management III - (B3)

Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.
Key Responsibilities
+ Analysis of business requirements and issues for IT Engineering Projects:
+ Converts analysis to functional and technical specifications
+ Designs solutions to meet cross functional business requirements or resolve issues
+ Participates in new technology evaluations
+ Perform and document software application configuration:
+ Prepares and executes testing scenarios and scripts (unit, integration, performance, regression acceptance)
+ Performs data conversions using standard tools and following established processes and guidelines participates in new technology evaluations
+ Monitors specific IT systems or set of systems for availability:
+ Monitors Performance and capabilities and reports anomalies through predefined process designs solutions to meet cross functional business requirements or resolve issues
+ Participates in evaluation and recommendation of patches, point releases, major upgrades and new systems
+ Provides and/or oversees business application functional support services to GIS customers:
+ Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction
+ Completes root cause analysis and resolution of complex outages or incident trends working with infrastructure and technical teams, support providers and application vendors
Functional Knowledge
+ Strong knowledge of PTC Creo application suite and functionality
+ Strong understanding of Engineering Design Processes, including change management and bills of materials
+ Strong understanding of large assembly modeling, design intent and engineering design standards
+ Good understanding of CAD Data management using PTC Windchill application suite
+ Familiar with Engineering application classes (MCAD, ECAD, CAE, PDM, PLM)
+ Understanding of ERP functionality related to engineering activities
+ Strong verbal and written skills
+ Good communication and technical writing skills
+ Domestic and international travel per project requirements (max. 25%)
Leadership
+ Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Problem Solving
+ Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact
+ Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills
+ Explains difficult or sensitive information; works to build consensus
Qualifications
Education
+ Bachelor?s degree in Computer Science, Engineering, Business Management or equivalent background
+ 4-7 years of relevant experience in industry, preferable high technology capital equipment manufacturing
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
Primary Location: Massachusetts-MA,Gloucester
Job Title: IT Solutions Management III - (B3)
Job: Information Technology
Requisition ID: 1805719
Shift: Day Job
Travel: Yes, 25 % of the Time
Posting Type: Internal / External
Relocation Package: No Relocation


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